Privacy Policy

Updated on 26/09/2023

Bankidu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how Bankidu collects, uses, and discloses your personal information.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service"), along with our Bankidu application. By accessing or using our Service, you indicate that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever these terms are mentioned, they are defined strictly as:

Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.
Company: When this policy mentions "Company," "we," "us," or "our," it refers to Bankidu, which is responsible for your information under this Privacy Policy.
Platform: Bankidu's public-facing internet website, web application, or digital application.
Country: Where Bankidu is located or the owners/founders of Bankidu are based, in this case, it is Spain.
Customer: Refers to the company, organization, or person who registers to use the Bankidu Service to manage relationships with its consumers or service users.
Device: Any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit Bankidu and use the services.
IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are typically assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personal: Refers to those individuals who are employed by Bankidu or are under contract to perform a service on behalf of one of the parties.
Personal Data: Any information that directly, indirectly, or in connection with other information, including a personal identification number, allows the identification of a natural person.
Service: Refers to the service provided by Bankidu as described in the relative terms (if available) and on this platform.
Third-Party: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you.
Website: Bankidu's site, which can be accessed via this URL.
You: A person or entity registered with Bankidu to use the Services.

What information do we collect?

We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

Name/username
Phone numbers
Emails
Debit/credit card numbers
Password

We also collect mobile device information for a better user experience, although these features are entirely optional:

Camera (images): Granting camera permission allows the user to upload any image directly from the platform; you can securely deny camera permissions for this platform.
Photo Gallery (images): Granting access to the photo gallery allows the user to upload any image from their photo gallery. You can securely deny access to the photo gallery for this platform.

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs).
To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions.
To administer a contest, promotion, survey, or other site feature.
To send periodic emails.

When does Bankidu use end-user information from third parties?

Bankidu collects end-user data necessary to provide Bankidu services to our customers.

End-users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Bankidu use customer information from third parties?

We receive information from third parties when you contact us. For example, when you submit your email address to show interest in becoming a Bankidu customer, we receive information from a third party that provides automated fraud detection services to Bankidu. Occasionally, we also collect information that is publicly available from social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our affiliated companies and current and future business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, storing and managing databases, email management, marketing storage, credit card processing, and product and service order fulfillment that you may purchase through the platform. We are likely to share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, app developers, and advertising networks. If your IP address is shared, it may be used to estimate your general location and other technical data, such as connection speed, whether you have visited the platform from a shared location, and the type of device used to visit the platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, research, and reports to us and our advertisers.

We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with orders or legal requirements.

Where and when is customer and end-user information collected?

Bankidu will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this platform, you agree to receive our emails. You can opt-out of any of these email lists at any time by clicking the unsubscribe link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive our communications. Email addresses submitted solely through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. However, if you provided the same email through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we retain your information?

We retain your information only as long as we need it to provide you with Bankidu and fulfill the purposes described in this policy. This is also the case for anyone we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. However, we cannot guarantee the security of any information you transmit to Bankidu or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Bankidu is incorporated in Spain. Information collected via our website, through direct interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is information collected through the Bankidu Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and administrative procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. Also, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Bankidu collects depend on your relationship with Bankidu. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems, subject to the following paragraph. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy before such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

Business Sale

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Bankidu or any of its corporate affiliates (as defined herein), or the portion of Bankidu or any of its corporate affiliates with which the Service relates, or in the event that we discontinue our business or file or have filed against us a petition in bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Bankidu, whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by those corporate affiliates in accordance with the terms of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of Spain without regard to its conflict of law provisions. You agree to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under this Privacy Policy or in connection with it, except for those individuals who may have rights to bring claims under Privacy Shield or the Swiss-U.S. framework.

The laws of Spain, excluding its conflicts-of-law rules, will govern these Terms and your use of the platform. Your use of the platform may also be subject to other local, state, national, or international laws.

By using Bankidu or communicating with us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our services. Your continued use of the website, direct interaction with us, or after the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean you accept those changes.

Your Consent

We have updated our Privacy Policy to provide you with full transparency on what is set out when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Bankidu. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Advertising

This platform may contain third-party advertisements and links to third-party sites. Bankidu does not make any representations or warranties as to the accuracy or suitability of any information contained in those advertisements or links and does not accept any responsibility or liability for the conduct or content of those advertisements and links and the offerings made by the third parties.

Cookies for Advertising

These cookies collect information over time about your online activity on the platform and other online services to make online advertisements more relevant and effective for you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed to advertisers. Without cookies, it's challenging for an advertiser to reach its audience or know how many ads were shown and how many clicks they received.

Bankidu uses "cookies" to identify areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to enhance the performance and functionality of our platform, but they are not essential to your use. However, without these cookies, certain features such as videos may become unavailable, or you may be asked to enter your login details each time you visit the platform, as we may not be able to remember that you have logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We do not place personally identifiable information in cookies.

Blocking and Disabling Cookies and Similar Technologies

Wherever you are located, you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to use all its features and services fully. You should also be aware that you may also lose saved information (e.g., saved login details, site preferences) if you block cookies in your browser. Different browsers provide different controls. Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from your browser.

Changes to Our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and policies. Unless the law requires otherwise, we will notify you (for example, through our Service) before making changes to this Privacy Policy and give you the opportunity to review them before they take effect. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Bankidu is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Bankidu does not assume and will not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links to them are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Ensure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information, which is stored in accordance with its Privacy Policy.

Tracking Technologies

Cookies: We use Cookies to enhance the performance and functionality of our platform, but they are not essential to your use. However, without these cookies, certain features such as videos may become unavailable, or you may be asked to enter your login details each time you visit the platform, as we may not be able to remember that you have logged in previously.
Sessions: Bankidu uses "Sessions" to identify areas of our website that you have visited. A session is a small piece of data that your web browser stores on your computer or mobile device.

Information about the General Data Protection Regulation (GDPR)

We may collect and use information about you if you belong to the European Economic Area (EEA), and in this section of our Privacy Policy, we will explain exactly how and why this data is collected and how it is kept protected from replication or misuse.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect EU residents' data and enhances the control EU residents have over their personal data.

GDPR is relevant to any company that operates globally and not just to companies based in the EU and EU residents. Customer data is important to us no matter where they are located, so we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What Are Personal Data?

Any data related to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify a person. Personal data goes beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnic origin.

Data Protection Principles include requirements such as:

Personal data collected must be processed fairly, legally, and transparently and should only be used in a way that a person would reasonably expect.
Personal data should only be collected for specific, explicit, and legitimate purposes, and only used for that purpose. Organizations must specify why they need personal data when they collect it.
Personal data should not be kept for longer than necessary to fulfill its purpose.
Individuals covered by GDPR have the right to access their own personal data. They can also request a copy of their data and that their data be updated, deleted, restricted, or moved to another organization.

Why Is GDPR Important?

GDPR adds some new requirements in addition to the current Data Protection Act 1998. It applies to companies who process EU residents' personal data even if the company itself is not located in the EU. GDPR imposes fines for non-compliance and breaches, and gives people more say over what companies can do with their data. It also makes data protection rules more or less identical throughout the EU.

Individual Rights of the Data Subject: Access, Portability, and Erasure of Data

We are committed to helping our customers comply with GDPR's individual rights requirements. Bankidu processes or stores all personal data in providers that are GDPR compliant and have been thoroughly vetted. We store all conversations and personal data for a maximum of 6 years unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for more than 60 days.

We are aware that if you work with EU customers, you need to be able to provide them with the ability to access, update, retrieve, and delete personal data. We have been set up as self-service from day one and have always given you access to your data and your customer's data. Our customer support team is here to answer any questions you may have about working with the API.

Feel free to contact us if you have any questions.

Via email: info@bankidu.com

Through our website: www.bankidu.com/contact

Get the app